MIP generates reports that you can use to help manage your inventory and orders.
Tip: MIP also supports “On-Demand” reports. Go to Pending Orders or Active Inventory, and then select Generate Report. The report displays at the top of the list.
Order reports (Pending orders)
An order report is a CSV file that is automatically generated by the eBay site. It contains information about your product sales, including a list of your products that have been purchased on an eBay site, the buyer ID and contact information, and the pick up or shipping address. An order report contains all orders in the respective time frame except for orders that have been shipped or have been order-acknowledged. Order feeds may contain some or all of the elements listed in the Order report definitions table.
Note: Order reports are returned as a CSV or XML file, depending on the file type configured in Feed schema.
There are two types of order reports. The only difference is how often they are generated:
- Every 30 minutes, which includes all orders in the 24 hours before the report was generated.
Note: Even if orders are not fulfilled within 24 hours, they will not show up in this feed because it “looks back” only 24 hours before it is generated. Check the previous hourly feeds or the daily feed for unfulfilled orders more than 24 hours old.
- Once a day (early in the morning), which includes all orders from the last five days.
Note: Even if orders are not fulfilled within 5 days, they will not show up in this feed because it “looks back” only 5 days before it is generated. Check the previous daily feeds for unfulfilled orders more than 5 days old.
Obtaining order reports
Note: File feed logs and archive folders are for debugging. These are available for up to 90 days through SFTP. For up to 30 days, you can get this information using the Merchant Integration Platform user interface.
To obtain order reports:
- Connect to the MIP file server and open the order folder.
- Download the order-latest file to use the order feed that is generated every 30 minutes.
- Download the order-latest-eod file to use the order feed that is generated every 24 hours.
Note: There is no limit on the number of order reports that can be stored. Freshly downloaded order report files are archived for 30 days.
Checking for payment status
The seller should not fulfill and ship any orders until the order has been paid for by the buyer. The seller can check and verify that an order has been paid for by looking for the orderPayment status field in the Order Report. For orders that have been paid for, the value returned here will be PAID. Please also note that the orderID value in the Order Report will change as an order goes from unpaid to paid status.
Active inventory report
An active inventory report provides a snapshot of all of your active items on eBay when the report is generated.
Note: Active inventory reports are returned in CSV format (only), independent of the Feed schema file type configuration.
The report requires you to have an eBay store.
The report is:
- Generated daily between midnight and 3 AM.
- Saved to /store/reports/activeInventory/output on the MIP server.
- Contained in a file named feedid-activeinventory-timestamp.csv.
The elements in the report are explained in the topic Active inventory report definitions.