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This complex type defines a the customer service metrics and seller benchmark performance related to a given dimension.

Type that uses DimensionMetric

GetCustomerServiceMetricResponse

Call that uses DimensionMetric

Fields

Field
Type
Description
dimension
This type defines the "dimension," or attributes, against which the associated customer service metric values and benchmark ratings are based.

The dimensionKey value is set according to the customer_service_metric_type request parameter and the values in the associated name/value pairs relate to the dimensionKey that's being used to calculate the benchmark rating.
metrics
array of Metric
This is a list of Metric elements where each element contains data and information related to the transactions grouped by the associated dimension.